Refund & Returns Policy

Effective Date: February 15, 2024

1. Overview: Welcome to mkphoto.site, operated by Mike Kobrin Photography. We aim to ensure your satisfaction with our photography services. This Refunds and Returns Policy outlines the terms and conditions for returns and refunds.

2. Eligibility for Returns: We accept returns for the following reasons:

  • Dissatisfaction with the service provided
  • Product received in damaged or defective condition
  • Any discrepancy between the delivered service and what was agreed upon in the booking.
  • Returns are not applicable for a provided service.

3. Initiation of Returns: To initiate a return, please contact our customer support within 7 days of receiving the product. You can reach us at mike@mkphoto.co.za. Provide your order details, the reason for return, and any supporting documentation.

4. Return Conditions:

  • The product must be in its original condition.
  • Any digital content provided must not be downloaded or used.
  • The request for a return must be made within 7 days of receiving the product.

5. Refund Process: Upon approval of your return, we will initiate a refund to your original payment method. Refunds may take up to 20 business days, depending on your financial institution’s processing time.

6. Fees and Costs:

  • If the return is due to our error, we cover return shipping costs.
  • If the return is due to customer preference, the customer is responsible for return shipping costs.

7. Product-Specific Requirements: Each photography service may have unique considerations. Please refer to the specific terms outlined in your booking agreement for any additional conditions related to returns or refunds.

8. Exclusions: This policy does not cover:

  • Changes of mind or preferences after service delivery.
  • Services used or downloaded by the customer.

9. Contact Information: For any inquiries or assistance, contact us at:

10. Amendments to the Policy: We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on the website.

11. Governing Law: This Refunds and Returns Policy is governed by and construed in accordance with the laws of South Africa.

By engaging with our services, you acknowledge and agree to the terms outlined in this policy. If you have any concerns or require clarification, please contact our customer support before proceeding with a return. Thank you for choosing Mike Kobrin Photography.